Listening is one of the most important skills you can master, for both business and personal life success.

Listening also takes effort, and doesn't happen automatically. 

Many barriers get in the way of our ability to listen to one another.  

Some of the worst are:
  1. Making Assumptions about the Other Person - when we tell others how they feel or what they mean, we shut down the conversation.  The word "you" frequently causes a defensive reaction.  Instead, try to reflect what the othe...

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